There’s no time for downtime. Hologram offers 24/7 customer support coverage – there when you need it to minimize disruptions.
Get more than basic troubleshooting. Our expert support team has decades of connectivity experience, tapping into hardware, firmware, and device knowledge to deliver holistic answers.
With Premium Support, you’ll have access to a dedicated Solutions Engineer and 1:1 real-time communications channels.
How you can reach our team to get support
Webform & email
Webform & email
Webform, email, phone, video, Slack
When our support team is available
M-F 8 am-6 pm CT
M-F 8 am-6 pm CT
24/7 for P1 & P2
Preparing you to connect and manage your devices with Hologram
Help center & community
Email & chat
Live
The amount of time you can expect between request and reply
P1: < 4 business hours
P2: < 8 business hours
General: < 24 business hours
P1: < 2 business hours
P2: < 4 business hours
General: < 12 business hours
P1: < 1 business hour
P2: < 2 business hours
General: < 8 business hours
The place for documentation about how to use Hologram
A place to connect with other Hologram users and share tips
Work with an IoT expert to fine-tune your devices and connectivity
P1 & P2 issues
2 hours/month
Access an IoT expert to identify and resolve device and connectivity issues
Available for an additional fee
2 hours/month
Designated Hologram team members to contact for critical questions
A review of an event, why it happened, and recommendations for next steps
Learn why customers love Hologram's Premium Support and find the best support plan for your business.